Privacy Policy
This Privacy Policy informs you of the extent to which we process your personal data (hereinafter referred to as “data”).
1. Data controller
The data controller as defined in the provisions of the General Data Protection Regulation (GDPR) is:
Berlitz Deutschland GmbH
Hahnstrasse 68-70
60528 Frankfurt, Germany
Tel: +49 (0)69 666 08 90
Web: www.berlitz.de
email: info@berlitz.de
2. Contact details for our data protection officer
Email: datenschutz@berlitz.de
3. General information about data processing
We process data in the course of operating our business and our website.This also includes disclosure by means of transmission to third parties and, if applicable, to “third countries” outside of the European Union (“EU”) and the European Economic Area (“EEA”). We have provided appropriate notices below in cases where we transfer data outside of the EU or EEA. The European Commission has not issued an adequacy decision for transfers of data to the United States. Information on the respective guarantees to ensure an adequate level of data protection can be found with the respective services.
4. Data processing
The data concerned, processing purposes, legal bases, recipients and transfers to third countries are listed below:
a) Log file
We log your visit to our website. We process the following data in this context: Name(s) of the web page(s) you have accessed; Date and time of access; The quantity of data transmitted; Browser type and version; Your operating system; Referrer URL (the previously visited website); Your IP address; Requesting provider.
According to Art. 6(1)(f) GDPR, the legal basis for this data processing is our overriding legitimate interest in the continuous operation and security of our website. Log files are deleted after seven days unless they are needed in order to verify or investigate specific legal infringements occurring during the retention period.
b) Hosting
In order to operate our website, we use the services of web hosting providers who process the data referred to above (log file when you visit our website) and all other data to be processed in connection with the operation of our website on our behalf. According to Art. 6(1)(f) GDPR, the legal basis for this data processing is our overriding legitimate interest, thus permitting us to operate the website in the first place.
c) Contacting us
If you contact us, we will process the following data exclusively for the purpose of processing and responding to your inquiry: salutation, first name, last name, email address, postal code, telephone, and other information if you have provided it, and your message. The legal basis for this data processing is our obligation to satisfy a contract and/or to satisfy pre-contractual obligations according to Art. 6(1)(b) GDPR and/or our overriding legitimate interest in processing your inquiry according to Art. 6(1)(f) GDPR. Data is transferred to the Salesforce customer management system if a web-based form is used (see point f). In addition to the aforementioned data, your IP address and details of your website visit are also affected. All data collected by Berlitz is processed within the EU. Data is transferred to the Salesforce customer management system if a web-based form is used (see point f). The Zapier service provided by US-based Zapier Inc. is used for certain landing pages. As part of this process, information provided to us is automated and transferred to our Salesforce management software. In addition to the aforementioned data, your IP address and details of your website visit are also affected. This also results in the transfer of data to the United States. Zapier ensures adequate levels of data protection via the EU standard contractual clauses. A copy of the relevant EU standard contractual clause will be provided upon request.
d) Appointment scheduling in the calendar
If you want to use our form for scheduling appointments, your Data (name, contact details, and selected language) will be used to process and handle your request. To provide this service, we work together with service providers, to whom we transfer the abovementioned data. The specified data is processed by us on the basis of Art. 6 (1) b) GDPR or Art. 6 (1) f) GDPR in order to execute your request.
e) Salesforce
For purposes of providing efficient customer support, we use the Salesforce customer management system, represented in Germany by Salesforce.com Germany GmbH, Erika-Mann-Strasse 63, 80636 Munich, Germany (“Salesforce”). We use Salesforce to collect, link and evaluate form data (contact details, customer account, order data, etc.) processed on our website. This data is transferred to the Salesforce servers in the course of processing. Processing in this context is performed on the basis of our overriding legitimate interest in providing our customer service in accordance with Art. 6(1)(f) GDPR. Salesforce is a corporation with offices around the world. The Group’s parent company is salesforce.com, in Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. All data collected by Berlitz is processed within the EU.
f) Website analysis and marketing
We use "cookies" to enable the use of certain functions. Cookies are small data packages which are installed on your device and exchanged with other service providers. Some of the cookies used by us will be deleted as soon as you close your browser ("session cookies"). Other cookies remain on your device and will enable us to identify your browser again on your next visit ("persistent cookies").
You can delete all cookies saved on your device and adjust the settings of your browser to prevent the installation of cookies.
In this case, you may have to readjust some settings each time you visit our website and accept the impairment of some of the provided functions.
We use cookies in connection with the following functionality:
aa) Google Analytics
We use Google Analytics which is a service of Google LLC 1600 Amphitheatre Parkway Mountain View, CA 94043 USA. For the provision of its services, Google uses certain cookies. The information on your use of this website (including your IP address) generated by the cookies, is transferred to a Google server in the USA, where they are stored. We use the stored information to analyse your use of our website, to prepare reports on website activities for the website operator and to provide additional services in connection with the use of the website. We process the Data obtained with your consent pursuant to Art.6 (1) a) GDPR. Under no circumstances will Google link your IP address to other Google data.
We would like to point out that this website uses Google Analytics with the "anonymizeIp()" expansion. This means that IP addresses are truncated prior to being transferred to the USA. Direct personal identification in connection with the saved Data is therefore generally not possible. Only in exceptional cases, will a complete IP address be transferred to a server in the USA and truncated there.
You can object to the collection of your Data at any time with future effect by applying the Google Analytics deactivation add-on for browsers at http://tools.google.com/dlpage/gaoptout?hl=en or by clicking this opt-out link.
Please also note the information on the use of data by Google available in the Google Partner network at:https://policies.google.com/technologies/partner-sites?hl=enhttps://policies.google.com/technologies/ads?hl=en
Google is certified at:https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
Additional information on data privacy is also available at:https://policies.google.com/privacy?hl=en&gl=de
5. Data retention period
We will only store personal Data for as long as is required for the purpose for which it is processed or until you withdraw your consent to the processing of such Data. Where statutory retention obligations must be complied with, the storage period for certain Data may be up to 10 years, regardless of the processing purposes.
6. Your rights as a data subject
a) Right of access
On request, we will provide you with information on the personal Data stored on you, at any time and free of charge.
b) Rectification, erasure, processing restrictions (blocking), objection
If you no longer consent to the storage of your personal data or if your personal data is no longer accurate, we will initiate the erasure or blocking of your data at your request or ensure that your data is updated accordingly (to the extent possible in accordance with the applicable laws and regulations). The same applies if you want your data only to be processed subject to certain restrictions in the future. You have the right to object in particular in cases in which your data is necessary for the performance of a task carried out in the public interest or on the basis of our legitimate interest, as well as profiling based on this. You also have such a right to object in the case of data processing for the purpose of direct advertising.
c) Right to withdraw consent with future effect
You can withdraw your given consent at any time with future effect. The withdrawal of your consent will, however, in no way affect the lawfulness of the processing of your data before the time of withdrawal.
d) Data portability
On request, we will provide you with your Data in a common, structured and machine-readable format so that you can transfer the Data to another competent party, where required.
e) Right to withdraw consent with future effect
You can withdraw your given consent at any time with future effect. The withdrawal of your consent will, however, in no way affect the lawfulness of the processing of your Data before the time of withdrawal.
f) Limitations
Data which cannot be used to identify the affected party, for example which has been anonymised for analysis purposes, are not affected by the above rights. The provision of information, deletion, blocking, correction or transfer of Data to another company may be possible if you provide us with additional information which enable an identification by us.
7. Asserting your rights as a data subject
If you have any questions regarding your personal data, the provision of information, rectification, blocking, objection or the erasure of data or want your data to be transferred to another company, please contact datenschutz@berlitz.de. You also have the option to complain to a supervisory authority on account of your rights as a data subject.
