Holding Difficult Conversations

Communicating as equals to solve problems. At work there are always situations involving critical or difficult issues – ones that must be addressed. This applies not only to managers giving feedback to their employees, but also to discussions between coworkers. It’s human nature to want to avoid such conversations. We assumethey’re going to be unpleasant or stressful – but this does not have to be the case.

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Content:

•      What is a difficult conversation?
•      The importance of your own attitude
•      Preparing purposefully for difficult conversations

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Benefits:

•      Prepare purposefully for difficult conversations
•      Assess your own attitude in difficult conversations

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Select from the upcoming dates:

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