Customer centricity is an approach that views the value chain from the customer’s perspective, placing the customer – rather than the product or service – at the center of the company’s activities. In our seminar, we show you the different communication and sales channels that can be used for customer centricity and how they impact on the entire corporate culture.
Content:
- Understanding customer centricity as a holistic approach
- Embedding customer centricity in the corporate culture
- Designing a unique customer experience
Benefits:
- Know the importance of your customer for the success of your business
- Understand the customer journey as a driver of success
- Acquire tools and methods for customeroriented sales
Select from the upcoming dates:
- 25th of September 2024, 09:00 - 12:30 CET
